Who we are
Australian expertise supported by a strong global pedigree
20 years putting pets first?
Trupanion disrupted the North American pet insurance market two decades ago with an innovative approach to health insurance that puts pets first.
Industry leaders
Trupanion was the first provider to offer a policy with no payout limits, and we pioneered the technology that allows us to pay claims direct to your vet at checkout.
Over 1 million pets covered
Today we’re proud to cover more than 1 million pets globally—and we’ve paid out more than $2B (billion dollars (USD)) in claims globally.
Why we brought Trupanion to Australia
We want to bring our simple, high-quality cover with no payout limits to pet owners in Australia. We’re here because of our passion to help the pets we all love receive the best veterinary care — based on what’s best, not what’s affordable—for their entire life.
We want to follow the footsteps of Trupanion in North America and continue to innovate to give our members and most importantly, their pets, the best experience possible.
“I wish Trupanion was around when I was working full-time as a vet.”
Dr Stephen Rose, Veterinarian & Founder, Trupanion Australia
Meet our Aussie founder
Dr Steve Rose grew up in a home full of Jack Russell puppies—a dream boyhood with plenty of puppy cuddles and lots of puppy love that inspired him to become a vet.
Dr Steve worked with his wife, Dr Lorraine, to establish one of the most successful vet hospitals in a beautiful beach-side town on the Mid North Coast of NSW. Dr Steve’s clients praise him for his honesty and empathy, in addition to his medical expertise and compassion in helping pets.
Trupanion Australia allows Dr Steve to expand his efforts far beyond helping one patient at a time at his hospital. He aspires to offer every Australian pet and their family the chance to get veterinary help when they need it most. That’s why Dr Steve is proud to have founded and lead Trupanion Australia.
Our Australian journey
As a vet with 22 years of experience, Dr Steve was already well-versed in the benefits of pet insurance for his clients and their pets. He experienced firsthand the practical benefits of insurance, as well as the shortcomings of traditional pet insurance products. Pet parents forced to pay upfront for care and wait for a reimbursement cheque would also be frustrated by confusing limits and sublimits for cover.
The problem we’re trying to solve is simple: we want to help pet owners budget for veterinary expenses when their pet gets sick or hurt. No one can predict whether their pet will be “unlucky” and face many health issues or need expensive treatment.
A savings account can help pay for large, unexpected vet bills, but it’s only as good as what you put in. Trupanion members know they’ll always be able to get their pet the care they need—regardless of the cost.
Simply put: we love pets.
Where are we based in Australia
Our pet passionate team is based in our head office in Port Macquarie, on the mid-north coast of NSW.
We also have a wonderful field team that supports breeders and veterinary hospitals in all areas of Australia.
“I’ve had the pleasure of working alongside some pet passionate people in my veterinary carreer, but none as focussed on getting the best outcomes for pets and veterinary teams than with Trupanion, both here in Australia and internationally. Truly remarkable culture.”
Steve Rose