What’s not covered~
- Exam and consultation fees
- Routine and preventative care
- Pre-existing conditions
Extra cover
- Recovery and complementary care for behavioural issues, and approved alternatives and rehabilitative therapies.
- Pet Owner Assistance Package includes coverage for holiday cancellation due to a sick pet, pet property damage and more.
Waiting periods
- Cover includes all new injuries or illnesses that develop after waiting periods.
- Trupanion pet insurance (cat insurance and dog insurance) have waiting periods that last 5 days for injuries and 30 days for illness.
~For full list of exclusions, please see the Product Disclosure Statement (PDS)
What we do not exclude
At Trupanion, we do not exclude any conditions or breed-specific ailments, including hereditary and congenital conditions, as long as symptoms were not evident before you signed up. All new injuries and illnesses are eligible for cover.
If your dog pulls a muscle, develops allergies, or is diagnosed with hip dysplasia or lymphoma, we’ll be there. Arthritis, eating your chocolate stash, confusing your underpants for food, or breaking a bone? If we’ve covered it before, and we’ll do it again.
Are you prepared for a surprise vet bill?
We’re here to make sure your dog can get the veterinary care they need, when they need it. And unlike other providers, we’ll never limit the amount or how many times we pay out.
How it works
You receive a $3000 bill after Kenny fractures a leg.
Eligible veterinary costs
$3,000
We cover 90%
$2,700
You pay:
your portion ($300) + excess ($200)
$500
Frequently asked questions
In the traditional dog insurance model, you pay the upfront costs of care on the day of treatment, then make a claim and wait for reimbursement. At Trupanion, we’re changing this model by being able to pay veterinarians directly on the day of treatment. This means less waiting and less financial worry for you, allowing you to spend more time focused on your dog’s health and recovery.
- Age
- Breed
- Location
- Gender
The one exception to this is in our coverage for dog breeders. We still cover all breeds, but coverage for certain conditions may be limited for specific breeds.